A little clarity before you go
Your questions, answered.
Where do you deliver?
We deliver to the United Kingdom and United States only.
How long does delivery take?
Orders normally process in 1–2 business days. After dispatch, estimated delivery is 2–5 business days for the UK or 5–10 for the USA. Charges are shown at checkout.
How can I track my order?
Use the tracking information in your dispatch notification, if provided. Contact our team with your order number if you need assistance.
Can I change my order?
Contact us as soon as possible. Changes depend on processing and dispatch status, so please wait for confirmation.
How do I return an item?
Request a return within 30 days of receipt, subject to the conditions and exceptions in our returns policy. Contact the team before sending an item back.
When will I receive a refund?
Please consult our published refund policy and contact us with your order number for an update.
Which payment methods can I use?
The methods enabled for your order are displayed at checkout.
What if my item arrives damaged?
Retain the product and packaging, take photographs and contact our team with your order number.
Contact The Travel Stores
63 Boar Ln, Leeds LS1 6HW
United Kingdom