The Travel Stores · Last updated 20 October 2026
Returns, refunds & cancellation policy
We want customers to feel confident when shopping with The Travel Stores.
This policy explains our return, cancellation and refund procedures.
30-Day Returns
Unless an exception stated below applies, you may request a return within 30 days after receiving your order.
To qualify for a standard change-of-mind return, the item should be:
- in its original condition;
- unused other than what is reasonably necessary to inspect it;
- complete with accessories supplied with it; and
- returned with its original packaging where reasonably possible.
Proof of purchase may be required.
Your statutory consumer rights are not affected by this policy.
UK Consumer Cancellation Rights
Customers purchasing online as consumers in the United Kingdom generally have the legal right to cancel qualifying purchases within 14 days after receiving the goods.
You do not need to provide a reason for exercising this statutory cancellation right.
If you notify us that you are cancelling within the applicable cancellation period, you will normally then have 14 days to return the goods.
Our voluntary 30-day return period does not reduce any rights available to you under UK consumer law.
Starting a Return
Before returning an item, contact:
Please provide:
- your full name;
- order number;
- item being returned; and
- reason for the return.
We will provide return instructions.
Please do not send an unapproved return without first contacting us, as this may delay processing.
Unless otherwise instructed, authorised returns may be sent to:
The Travel Stores
63 Boar Ln
Leeds LS1 6HW
United Kingdom
Change-of-Mind Return Costs
For a standard change-of-mind return, the customer is normally responsible for the direct cost of returning the item.
We recommend using a tracked delivery method.
The customer remains responsible for the returned parcel until it reaches us.
Faulty, Damaged or Incorrect Items
If you receive:
- a faulty product;
- an item damaged in transit;
- an item materially different from what you ordered; or
- an incorrect product,
please contact us at contact@thetravelstores.co.uk.
Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law, which may include replacement, repair or refund.
Where a return is required because the product is faulty, damaged or incorrect, we will cover reasonable return shipping costs or provide an appropriate return method.
Refunds
Once a returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
For qualifying UK statutory cancellations, refunds will be processed within the timeframe required by applicable consumer law, generally no later than 14 days after we receive the returned goods or satisfactory evidence that the goods have been sent back, where applicable.
Banks and payment providers may require additional time to display a processed refund in your account.
Original Delivery Charges
Where required under UK consumer law following a valid cancellation, we will refund the standard outbound delivery cost.
If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional delivery upgrade cost.
Reduced Refunds
We may make an appropriate deduction from a refund where permitted by law if goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning and their value has been reduced as a result.
Non-Returnable Items
Certain products may be excluded from change-of-mind returns where permitted by law, including:
- personalised or custom-made products;
- sealed products that are unsuitable for return for health or hygiene reasons once unsealed; and
- any other category legally exempt from cancellation rights.
Any product-specific return restriction will be clearly disclosed before purchase where applicable.
Faulty-product rights are not removed merely because a product falls into one of these categories.
Order Cancellations Before Dispatch
If you wish to cancel or change an order before it has been dispatched, contact us immediately:
We will make reasonable efforts to accommodate the request, but we cannot guarantee cancellation once an order has entered fulfilment.
If the order has already been dispatched, you may need to follow our standard return procedure after receiving it.
Exchanges
If you would like a different product or variant, contact us.
Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
Refund Questions
Email: contact@thetravelstores.co.uk
Telephone: +44 7988 518549