The Travel Stores · Last updated 20 October 2026
Shipping & delivery policy
Thank you for shopping with The Travel Stores.
This Shipping & Delivery Policy explains how orders placed through thetravelstores.co.uk are processed and delivered.
Order Processing
Orders are normally processed within 1–2 business days.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from delivery time.
Delivery Destinations
We currently offer delivery to supported addresses in:
- United Kingdom
- United States
Available delivery options for a particular destination will be displayed during checkout.
We reserve the right to restrict delivery to certain regions or addresses where our delivery partners cannot provide reliable service.
Estimated Delivery Times
After dispatch, estimated delivery times are:
United Kingdom: approximately 2–5 business days.
United States: approximately 5–10 business days.
These delivery periods are estimates rather than guarantees.
Delays can occasionally occur because of circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, public holidays or unusually high order volumes.
Shipping Charges
Any applicable shipping charge will be clearly displayed before you complete your order.
Customers will have the opportunity to review the total purchase price, including applicable shipping charges, before submitting payment.
We do not add undisclosed shipping charges after an order has been placed.
Order Tracking
Where tracking is available, tracking information will normally be sent to the email address provided during checkout after the order has been dispatched.
Tracking information may take some time to become active after a shipping label is created.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible at contact@thetravelstores.co.uk if you notice an error in your delivery information.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you regarding the available options.
Failed Delivery
If a delivery attempt is unsuccessful, the carrier may:
- attempt delivery again;
- leave instructions for collection;
- redirect the parcel to a local collection point; or
- return the parcel to us.
Please follow the instructions supplied by the carrier.
Lost Packages
If tracking information indicates that an order has not arrived within a reasonable period after its expected delivery date, contact:
Please provide your order number.
We will review the available tracking information and, where appropriate, raise an enquiry with the delivery carrier.
Damaged Deliveries
If your product arrives damaged, please contact us as soon as reasonably possible.
Include:
- your order number;
- a description of the problem; and
- photographs of the damaged product and packaging where reasonably possible.
Please retain the product and packaging until we provide further instructions.
International Orders and Customs
Orders delivered outside the United Kingdom may be subject to customs, import duties, taxes or other charges imposed by the destination country.
Where such charges apply and are not collected during checkout, they are generally the responsibility of the recipient.
Customs procedures may occasionally affect delivery times.
Questions
For shipping or delivery questions:
Email: contact@thetravelstores.co.uk
Telephone: +44 7988 518549